Help
We're here for you. Ask the assistant or write to us: we reply within 30–60 minutes.
Every step, from your first sign-in to everything the site can do.
Finish your profile
Tell us your level, why you're learning and how much time you have each week. If you don't know your level, say so — it settles itself as you use the site. Your tutor reads these answers before the first lesson.
Complete your profileChoose the language you're learning
Top left of the study area there's the language switcher. Everything else — materials, exercises, missions, tutors — follows it: the languages never mix.
Go to the study areaFind your tutor
Filter by goal, price and free hours. Every tutor has an intro video — watch it before you book. You can change tutor whenever you like; nothing ties you down.
Find a tutorBook your first lesson
Pick a free slot in your tutor's calendar and confirm. Times show in YOUR timezone — the one in your profile, not your computer's. You'll get an email and a reminder; you can move a lesson up to 12 hours before.
The buttons to press
Enter the classroom
The button appears on your dashboard shortly before the start. There's a check room first for your mic and camera: do use it, because without a mic the lesson analysis can't be made. Inside you have chat, whiteboard and screen sharing.
The buttons to press
Study between lessons
Grammar, readings, vocabulary, verbs and exercises that regenerate each time. In a reading, tap a word to see its translation, its part of speech and hear it. All of this is free — you only pay for Nova and the lesson analysis.
Open the materialsTalk to Nova whenever you like
Nova is the AI tutor: talk or type, any time, and she corrects you gently. “Missions” are conversations with a real goal — order at a café, book a room — that tick themselves off when you actually do them.
Try a missionSee how you're doing
After every lesson there's an analysis: how much you spoke versus your tutor, recurring mistakes, and what went well. Progress shows your route map and your level as it grows.
See your progressIf you get lost, write to us
The Help page has this guide, the frequent questions, and a way to write to us directly. A person answers, not a robot — and the reply lands there and in your inbox.
Open Help