A lesson subscription gives you a set number of lessons for each 28-day cycle, renewed for as long as you want and cancelled whenever you like. The thing worth knowing before you sign up is that unused lessons don't roll over: at each renewal the counter returns to your plan's number.
Why the cycle is 28 days rather than a month
Twenty-eight days is exactly four weeks. It's the only interval that holds a weekly lesson still: if you study Tuesdays at 7pm, a four-week cycle keeps your Tuesday a Tuesday, cycle after cycle. With a calendar month — 28, 30 or 31 days depending which — the lesson would drift a few days each time and eventually land on something you can't move.
The trade-off is that the billing date shifts slightly at each renewal. If your first payment falls on 3 March, the second falls on 31 March and the third on 28 April. That isn't a bug; it's the direct consequence of the rule above. Your next renewal date is always shown on your plans page, and that's the place to look a few days ahead if you still have lessons to use.
If you'd rather not think in cycles, there's an alternative: buy a package of lessons instead of subscribing. A package has no calendar deadline and stays available until you use it up. It costs a little more per lesson, and that's the price of the flexibility.
What happens to lessons you don't use
In a subscription, lessons not used within the cycle don't carry into the next one. This isn't a hidden penalty: it's the same logic as a gym membership, where you pay for availability rather than per visit. Your tutor, for their part, kept those hours free for you and gave them to nobody else.
There's one practical consequence, and it's worth knowing on day one: a subscription makes sense if you expect to actually use it. If you already know you'll be travelling next month or buried in exams, the right move is to pause the subscription before it renews, or switch to a package for that stretch. Both take two clicks from the plans page.
The moment this rule makes people angry is always the same: when they find out afterwards. That's why it's written here, on the page you read before signing up, rather than at the bottom of the terms.
Cancelling, pausing and refunds
You can cancel whenever you like, without phoning anyone and without explaining why: the subscription runs to the end of the period you've already paid for, then stops. There's no minimum term and no exit fee.
A single lesson can be moved or cancelled freely up to twelve hours beforehand. Below that, the credit is used and your tutor is still paid: they had reserved that hour and can no longer fill it. That rule is what keeps the arrangement working — a tutor who loses three hours of an afternoon to last-minute cancellations stops keeping hours free.
If a lesson doesn't happen because of a problem on our side, or because the tutor doesn't turn up, the lesson comes back to you: you don't have to chase anyone and you don't have to ask your tutor for it. The system notices by itself and credits it back, telling you both.
Five questions worth asking any platform before you pay
First: how long is the cycle, and exactly when does the next charge fall. Second: do unused lessons roll over or expire. Third: how far ahead can I move a lesson without losing it. Fourth: what happens if my tutor stops teaching — do I lose the lessons I've paid for, or transfer them. Fifth: who answers when I contact support, a person or a program.
If a platform answers all five before you pay, the rest probably works too. If finding the answers means digging through the terms, you'll find out the bill later.
Related questions
Can I cancel my subscription whenever I want?
Yes, at any time and with no penalty. It stays active until the end of the period you've already paid for, then stops on its own. No phone call and no explanation needed.
Do unused lessons expire?
In a subscription, yes: at each renewal the counter returns to your plan's number and the leftover doesn't add up. In a package, no: lessons stay available until you use them.
Can I pause my subscription?
Yes, from the plans page, before the renewal date. It's the right move when you already know you won't manage lessons for a few weeks.
What if my tutor stops teaching?
Lessons you've already paid for stay yours and you use them with another tutor — you don't buy them again. Just write to us and the credit is moved.
How far ahead do I need to cancel a single lesson?
Twelve hours. Before that you move or cancel with nothing lost; after it, the credit is used and your tutor is paid anyway, because they held the hour for you.
Updated 2026-07-29